FAQ

We roast our coffee daily in Chêne-Bourg (Geneva). Orders are shipped from Monday to Friday, ensuring optimal freshness. Your coffee is generally shipped within a week of roasting.

Omni-roast is a versatile roasting method that allows coffee to be used for different extraction methods, whether for espresso or filter coffee. This approach develops a balanced roast profile, highlighting the intrinsic characteristics of the beans, regardless of the brewing method.

Yes! We offer customizable subscriptions, allowing you to receive your favorite coffee on a regular basis. You can choose the frequency and variety according to your preferences.

Geoffrey is the master roaster responsible for preparing your favorite coffee daily.

All our coffees are Fairtrade certified. We are committed to supporting fair trade practices, ensuring fair conditions for producers. You can find detailed information about each coffee on our website.

All our coffees are 100% organic certified. Grown without pesticides or chemical fertilizers, they respect both the environment and the farmers. You can find all the details about each coffee directly on our website.

1% for the Planet is a global movement where businesses commit to donating 1% of their annual revenue to environmental non-profits. As a member, we actively support Terre des Hommes Suisse and WWF Switzerland, financing conservation projects in the Alps to protect our environment.

Absolutely! When ordering online, you can select the grind size for your coffee in 250g packaging. Simply choose the grind type that matches your brewing method.

The choice of grind depends on your brewing method:

• French Press and Chemex: Coarse grind.
• Moka Pot and Drip Coffee Maker: Medium grind.
• Espresso Machine: Fine grind.

Using the right grind ensures optimal flavor extraction.

👉 Need help choosing the perfect grind? Check out our complete guide.

While coffee does not expire if stored properly in a dry place, it loses its freshness over time. For the best taste experience, we recommend consuming your coffee between one week and one month after roasting, and at most within three months.

Store your coffee in an airtight container, at room temperature, away from direct sunlight. These precautions help preserve its freshness and aromas.

Our bags go even further than recycling: they are 100% compostable and OK COMPOST certified. You can dispose of them in an industrial compost, ensuring natural degradation with no environmental impact. If you prefer, you can also return them to our roastery for responsible processing.

When checking out, enter your discount code in the designated field. The discount will be automatically applied to your total order.

After confirming your order, you will receive a detailed confirmation email with your purchased items and shipping details. If you do not receive this email, please check your spam folder or contact our customer service.

Orders within Switzerland are shipped via PostPac Priority and are generally delivered within 24 hours after dispatch from our roastery.

Shipping is free for orders over 50 CHF within Switzerland. For orders below this amount, a 9 CHF shipping fee applies.

📦 Subscription special: Free delivery from 30 CHF for orders placed through a coffee subscription, ensuring a hassle-free experience and always fresh coffee.

Once your order has been shipped, you will receive an email with a tracking link. If you cannot find it, please contact our customer service for assistance.

Yes, we currently ship to France and Germany. Shipping fees and delivery times vary depending on the destination.

Yes, as long as the package is intact and unopened.

You have 15 days from the delivery date to return a product. If this period has passed, please contact our customer service for personalized assistance.