Join The Family Chronic. and earn Beans with every order.
One coffee purchased, Beans earned, exclusive rewards.
Be part of the circle that tastes our new offerings before anyone else and turns your love of coffee into real privileges.
Rewards
The more you order, the more you earn. Your Beans turn into coffee, vouchers, accessories, or little treats we save for the Family. Choose what makes you happy and enjoy your rewards, cup after cup.Frequently asked question
It's our loyalty program. Every purchase you make with us earns you Beans, and these Beans give you access to rewards reserved for the community. You become a member of the circle, just like that.
No secret invitation needed.
As soon as you place an order and identify yourself, you become part of The Family Chronic. And your Beans start rolling in.
That's what being inclusive is all about.
- With every order on our site or in-store, you earn Beans.
- Bonuses for special actions: birthday, referrals, sharing, etc.
- Beans accumulate on your member account
Every 100 Beans equals 1 CHF. The more you accumulate, the more you can use them to reduce the amount of your next orders. It's our way of thanking you for every cup Chronic. you choose.
Yes, you can use your Beans in our physical stores. Just provide your email address at checkout, and your discount will be automatically applied according to your available balance.
Yes, Beans have a validity period, but nothing stressful. They remain active for 12 months after acquisition. Each new purchase naturally extends your activity in the program, giving you plenty of time to enjoy them.
If an order is canceled or refunded, the Beans you earned are automatically deducted from your account. Your balance simply adjusts according to the purchases actually validated.
Yes, you can combine Beans with ongoing promotional offers. Both benefits work together, allowing you to enjoy the best possible price on your coffee.
Yes, absolutely. You will find your referral link directly in your account. The more you refer, the more you earn: you receive 10 CHF for each validated referral, meaning when the referred person makes their first purchase. And your friend receives 5 CHF to discover Chronic. under the best conditions.
If you encounter a problem or if something isn't clear, you can write to us directly via our contact page. We are always here to help you.
